Family Closet & Volunteer Coordinator

Position Summary

The Family Closet Coordinator (25-30 hours/week) supports foster, kinship, and adoptive families by overseeing appointment scheduling, preparing resources, maintaining inventory, coordinating volunteers, and tracking impact data. This role ensures families experience a welcoming, organized, and mission-aligned environment while supporting efficient program operations. The position is based in our Waukesha location with occasional off-site events.

Key Responsibilities

Family Engagement & Appointments

●      Manage Waukesha and Mobile Family Closet communications and appointment scheduling.

●      Prepare orders and meet with families, providing in-person support as needed.

●      Coordinate scheduling updates and related communications with staff.

●      Collect and track family feedback and assist with reporting.

Family Closet Operations

●      Assess and coordinate inventory needs for upcoming appointments and outreach events.

●      Stock, organize, and replenish Mobile Family Closet inventory.

●      Communicate supply needs to support donor engagement and outreach efforts.

Volunteer Coordination

●      Support volunteer communication, scheduling, and training.

●      Assist in developing and maintaining best practices for Mobile Closet operations.

●      Help recruit and onboard new volunteers as needed.

Data & Reporting

●      Maintain accurate family and appointment data in Charity Tracker.

●      Assist in preparing monthly and quarterly impact reports (families served, children served, items gifted, geographic reach).

Collaboration

●      Work closely with leadership to ensure alignment between the Waukesha Family Closet and Mobile Family Closet operations.

Ministry

●      Willingness to share testimony of the Christian faith with families.

●      Willingness to pray with families as needs arise.

●      Willingness to serve as the hands and feet of Jesus to families, volunteers, and donors.

Qualifications

●      High School diploma required.

●      Strong organizational and communication skills.

●      Ability to multi-task and work independently.

●      Willingness to work onsite and attend Mobile Closet events as needed.

●      Flexibility for occasional evenings or Saturdays.